FAQ

SHIPPING

1. Do you ship within Canada? 
Yes, we ship to all provinces and territories in Canada. Standard shipping typically takes 3–7 
business days. Expedited options are available at checkout for faster delivery. 

2. Do you offer free shipping? 
Yes! We offer free shipping on all orders above $150 CAD within Canada. For orders below 
this amount, shipping costs will be calculated at checkout. 

3. Do you ship internationally? 
Yes, Xtreme Fit ships worldwide! Shipping times and costs vary depending on your location. 
Most international orders are delivered within 7–21 business days. 

4. Will I be charged duties or taxes for international orders? 
Customs duties, taxes, or additional fees may apply for international orders and are the 
responsibility of the customer. Please check with your local customs office for more details. 

5. How can I track my order? 
Once your order is shipped, you’ll receive a tracking number via email to monitor your 
package’s progress. 

RETURNS
1. What is your return policy? 
We want you to love your Xtreme Fit purchase. If you’re not satisfied, we accept returns for 
unused, unworn items with tags still attached within 30 days of delivery. 

2. How do I initiate a return? 
To start a return, please contact us at [Insert Email Address] or use our contact form [Link to 
Contact Form]. Include your order number and details about the return. 

3. Are returns free? 
For Canadian customers, returns are free on orders over $150 CAD. For orders under this 
amount or international returns, the customer is responsible for return shipping fees. 

4. When will I receive my refund? 
Refunds are processed within 5–7 business days of receiving your returned item. The refund 
will be credited to your original payment method. 

5. Can I exchange an item? 
Yes, exchanges are available for size or color adjustments if the desired item is in stock. Follow 
the same steps as initiating a return to request an exchange. 

6. What if my item is damaged or defective? 
If your item arrives damaged or defective, please contact us immediately at [Insert Email 
Address]. We’ll be happy to provide a replacement or refund at no additional cost. 

SALE/DISCOUNTED MERCHANDISE

1. Are sale or discounted items eligible for returns or exchanges? 
Items purchased with a discount of 25% or more are FINAL SALE and are not eligible for 
refund, exchange, or gift card. 

2. What about items purchased during promotions or sale events? 
Orders purchased during sale or promotion periods are FINAL SALE. 

3. How long does it take to process orders during sales? 
Due to an influx of orders during sale or promotion periods, please allow an additional 2–6 
business days of processing time before shipping. 

4. Can I request a price adjustment? 
Unfortunately, we are unable to adjust prices for orders that have already been placed or 
processed to match promotions or sale offerings.